Who We Are

Jenn, customer care

Adams Community Bank is dedicated to our employees, customers and our community. Our home is here, just like yours. It’s our community commitment that makes us strong and our loyalty to our customers that sets us apart.

Our employees are dedicated to meeting the highest standards of customer service. We like to call it ‘family-style customer service.’ Every employee at Adams Community Bank is encouraged to strive in their position and each plays a role in the success of the bank.

‘Family-style customer service’ is not a temporary promotional campaign. It’s the way we do business. With smiles, professionalism, and a “can-do” attitude, we make banking easier for you.

We like to know when we are doing well and when we are not doing so well. We’d love to hear from you! If you’ve had a great experience with our people, or if you’ve had an experience you feel could use improvement, please tell us about it. Click here to “Tell Charlie!”*

*Important Note: Please be aware email communication is not secure. Please do not include confidential information (social security number, account number, etc.) in any part of the email message.

Vision Statement

The vision for the bank is intended to be the ultimate goal that we strive for as a company. At the very heart of the operation of Adams Community Bank is the establishment of trust – with customers, employees, management, and trustees. Trust is the overriding concept of why our customers bank with us, why our employees feel excited to work for the bank, and what makes us a successful community bank. It is our expectation that we become and remain the premier community bank in the Berkshires that everyone wants to do business with. Our team of employees and trustees developed this daily vision for making this happen:

We treat you like family, so you can trust us with yours.

Mission Statement

Our mission is to be the premier bank of the Berkshires while remaining mutually owned and community focused.

Core Values – What’s Important to Us

Our team of employees developed values and behaviors to ensure that we are playing full on so that our customers and our co-workers all benefit.

  • Always Do Right By the Customer
  • Support and Promote our Community
  • Fuel a Positive Workplace
  • Embrace and Drive Change
  • Personally Accept Responsibility
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