At Adams Community Bank, we take great pride in serving you as a trusted financial partner. We are delighted to share some exciting developments that have taken place at our bank, all aimed at enhancing your banking experience and reaching our goal of becoming the premier community bank of the Berkshires.
First and foremost, we are pleased to announce that our bank’s balance sheet remains robust and continues to strengthen. Our commitment to sound financial management, risk mitigation, and strategic investments has led to a solid financial position. This stability enables us to support your financial needs and provide innovative products and services.
To support the evolving needs of our customers in this digital age, we have made significant strides in enhancing our technology infrastructure. Our team of experts has been working diligently to implement cutting-edge solutions that empower you with a seamless and secure digital banking experience. Whether accessing your accounts, making transfers, paying your bills, or managing your finances, our enhanced online and mobile banking platforms are designed to simplify your banking journey. One example of this technology is Customer Connect, ACB’s Interactive Teller Machines (ITM). Customer Connect offers customers more options to experience convenient, accessible, and personal virtual banking. A few benefits of using Customer Connect are the extended hours of operation, no transaction slips required, check images on your receipt, and a live, local Community Banker who is an employee of Adams Community Bank.
We also recognize the importance of a physical presence and human touch in the banking industry. As part of our commitment to being there for you whenever you need us, we are pleased to announce the expansion of our branch network. In the winter of 2022, we opened an office at 660 Merrill Road in Pittsfield, and in the fall of 2023, we opened our newest office at 342 Stockbridge Road in Great Barrington. With the addition of these two locations, our physical branch network increases to ten sites covering Berkshire County from north to south, making our services more accessible and convenient for you.
Customer satisfaction is at the heart of everything we do, and we are deeply committed to improving your overall experience with us. We have carefully listened to your feedback and continuously refined our processes to provide efficient, personalized, and friendly service.
In conclusion, we extend our heartfelt gratitude for your ongoing trust and loyalty. Our success is deeply intertwined with your continued support, and we remain steadfast in our commitment to serving you with excellence. Thank you for being an essential part of our journey.
Please do not hesitate to contact us with any questions or assistance.
Charles P. O’Brien
President & Chief Executive Officer
Adams Community Bank