FAQs

We have convenient branch locations in Adams, Cheshire, Lanesboro, Lee, Lenox, North Adams, Williamstown and Pittsfield.

Visit our Locations and Hours page for more information.

All branches are open Monday through Friday, with most open on Saturday as well. Please visit our Locations and Hours page for our hours of operation.

Our routing number is 211871523.

• Visit any of our branch locations
• Existing customers can open an account by signing in to online banking
• New Customers or existing customers without online banking can use our online account opening portal

It is very important that you keep your address up to date with us so you don’t miss out on important communications. To change your address, visit any of our convenient locations to fill out the appropriate form. For your protection, we do require proper identification to change your address, so be sure to bring your ID.

If you use online banking, you may log into your account and update your address, telephone number and email electronically. Visit Services / My Profile within online banking.

For domestic outgoing wire transfers we need the receiving bank’s name, address, and their routing number. We also need the beneficiary’s name, address, and account number. For a domestic incoming wire the sender will need your account number, name, and address. They also need our name, address (2 Center St, Adams, MA 01220) and our routing number (211871523).

For international outgoing wire transfer we need the receiving bank’s name and address (physical address, not PO Box). We also need the bank’s Swift code and IBAN, the beneficiary’s name, address (physical address, not PO Box), and account number. For international incoming wires the information they would require depends on the type of funds and how the bank sends the funds. Please call one of our customer service representatives to get the correct information.

If you use online banking, you can pay down your loan online. At this time, we do not offer payoffs through our online system. We would be happy to process your payoff in person at any of our convenient locations, through the mail or by telephone at 413-743-0001.

Mobile Banking, or m-banking, enables mobile phone users to access basic financial services even when they are miles away from their nearest branch or home computer. If you own a smartphone, you can view your account information, transfer funds and even pay bills.

Unless we hear from you within 10 business days, your CD’s principal and interest will renew into the same CD month term at the prevailing interest rate in effect for that term at that time.

An individual retirement arrangement (IRA) is the blanket term for a form of retirement plan that provides tax advantages for retirement savings in the United States. The Traditional IRA allows you to defer taxes on the earnings on your contributions until they are withdrawn. Also, certain contributions are tax deductible in the tax year for which you make them. You are able to establish a Traditional IRA any year that you have eligible earned income.

The Roth IRA allows only nondeductible contributions and features tax-free withdrawals for certain distribution reasons after a five-year holding period. Since Roth IRA contributions are nondeductible and taxed in the year they are earned, if you expect to be in a higher tax bracket when you retire, you may benefit more from a Roth than a Traditional IRA. You are eligible to establish a Roth IRA if you or your spouse has compensation and your modified income does not exceed certain prescribed limits.

Please gather the following items for your consumer application. Some information is needed to complete the application, other documents may be needed to complete the application process.

You can also apply for an auto, personal or collateral loan online and one of our Loan Officers will reach out to you.

1. Copy of your most recent paystub.
2. If retired, a copy of your Social Security Benefit Statement.
3. If self-employed or you own rental property, a copy of last two years’ tax returns.
4. If applying for an auto loan, please provide a copy of dealer’s purchase agreement.

The following items will be necessary for Adams Community Bank to process your application request; you can bring these with your application but are not required to provide them until after the bank has provided you with a Loan Estimate and you indicate your intent to proceed with the loan.

You can also apply for a mortgage online and a Loan Officer will reach out to you.

1. Copies of W-2’s for the last two years AND a copy of your most recent pay stub.
2. If self-employed, a copy of last 2 years’ personal and business federal income tax returns.
3. Purchase and Sales Agreement, if applicable.
4. Copy of deposit check to realtor, if applicable.
5. 2 months current bank statements on all accounts.

Adams Community Bank requires the following information for each Applicant; you can bring these with your application but are not required to provide them for a Home Equity Loan application until after the bank has provided you with a Loan Estimate and you indicate your intent to proceed with the loan.

You can also apply for a home equity loan or line online and a Loan Officer will reach out to you.

1. Copies of W-2’s for the last two years AND a copy of your most recent pay stub.
2. Copies of Social Security checks, Retirement pensions, Disability checks. If any of these checks are directly deposited into an account, provide a copy of your most recent statement showing these deposits.
3. If self-employed or you own rental property, a copy of last 2 years’ tax returns.
4. A copy of your tax bill showing assessed value.

Typically the starting rate for an adjustable-rate mortgage is lower than a fixed-rate mortgage. This results in the starting payments on an ARM being less than for a fixed-rate mortgage on the same amount.

Your adjustable-rate mortgage might also be less expensive over a period of time as compared to a fixed rate if interest rates remain steady or decrease.

Against these advantages, you might have to weigh the risk that an increase in interest rates would lead to higher monthly payments. In order to assess the risk you need to consider the following:

• Is it likely your income will increase enough to cover a higher mortgage payment if interest rates increase?
• Will you have new debts in the near future?
• How long do you plan on owning this home?
• Can your payments increase even if interest rates generally do not increase?

Pre-qualifying for a mortgage is easy and convenient. You should contact your Adams Community Bank Loan Officer and arrange an appointment.

We will review your income, asset and credit information, then be able to tell you what you can afford.

You can also apply for a pre-qualification online and a Loan Officer will reach out to you.

The three major credit bureaus can assist you in obtaining a copy of your credit report. There are many websites that can provide that information, such as annualcreditreport.com.

You can make your payments at any Adams Community Bank branch office, by mail, or from the convenience of your home by transferring funds via your online banking.

For online payments simply follow these steps:

• Simply log into your own ACB online banking profile from our website.
• Click the “Pay Bills” tab.
• Click “Make a Loan Payment”.
• Select the account you want the funds withdrawn from and then the loan you wish to pay.*
• You will then be able to choose various payment options.
• Click on the “Submit” button, then after reviewing the transfer you must click “Confirm” to have the payment scheduled.

It’s as easy as that!

*If you do not see the loan you wish to pay in the dropdown list, please contact one of our customer service representatives at any branch.

You can get an estimate of closing costs by contacting one of our Loan Officers.

If you use online banking, you can pay down your loan online. At this time, we do not offer payoffs through our online system. We would be happy to process your payoff in person at any of our convenient locations, through the mail or by telephone at 413-743-0001.

Escrow accounts are reanalyzed in January, at that time a notice is sent to each customer with any of the adjustments that need to be made to the account. You will see any changes effective in the March payment.