FAQs
Have a question?
See the frequently asked questions below. If you don’t find what you’re looking for be sure to contact us. We’ll gladly respond within 24 hours* so you have the information you need!
Bank Information
Where is Adams Community Bank located?
We have convenient branch locations in Adams, Cheshire, Lanesboro, Lee, Lenox, North Adams, Williamstown and Pittsfield.
Visit our Locations and Hours page for more information.
What hours is Adams Community Bank open?
All branches are open Monday through Friday, with most open on Saturday as well. Please visit our Locations and Hours page for our hours of operation.
What is Adams Community Bank's routing number?
Our routing number is 211871523.
General
How do I open an Adams Community Bank account?
- Visit any of our branch locations
- Existing customers can open an account by signing in to online banking
- New Customers or existing customers without online banking can use our online account opening portal
How do I change my address?
It is very important that you keep your address up to date with us so you don’t miss out on important communications. To change your address, visit any of our convenient locations to fill out the appropriate form. For your protection, we do require proper identification to change your address, so be sure to bring your ID.
If you use online banking, you may log into your account and update your address, telephone number and email electronically. Visit Services / My Profile within online banking.
What is the bank's holiday schedule?
Does Adams Community Bank offer a Notary Public service and if so, what is the fee?
What information does the bank need from me for incoming or outgoing wires?
For domestic outgoing wire transfers we need the receiving bank’s name, address, and their routing number. We also need the beneficiary’s name, address, and account number. For a domestic incoming wire the sender will need your account number, name, and address. They also need our name, address (2 Center St, Adams, MA 01220) and our routing number (211871523).
For international outgoing wire transfer we need the receiving bank’s name and address (physical address, not PO Box). We also need the bank’s Swift code and IBAN, the beneficiary’s name, address (physical address, not PO Box), and account number. For international incoming wires the information they would require depends on the type of funds and how the bank sends the funds. Please call one of our customer service representatives to get the correct information.
What information do I need to set up a preauthorized transaction from Adams Community Bank or another financial institution?
What is EFT?
What is POS?
What is ACH?
What are combined statements?
Checking
How do I order/re-order checks?
How do I add another person (wife, husband, mother, etc.) to be a signer on my account?
How do I place a stop payment?
When I deposit a check into my Adams Community Bank account, how long before the money is available for withdrawal?
Once my funds from a check deposited are made available for withdrawal, is there a chance my check could be returned?
How can I obtain an additional copy of a statement?
How do I activate my debit card?
Is there a limit on my debit and/or ATM card? What are they and can they be changed?
What if I lose my debit card?
What information do I need to set up my direct deposit?
Online Banking / Telephone Banking / Bill Pay
How do I get access to Online Banking?
How much does Online Banking and/or Bill Payment cost?
Can I payoff and/or pay down my loans through online banking?
If you use online banking, you can pay down your loan online. At this time, we do not offer payoffs through our online system. We would be happy to process your payoff in person at any of our convenient locations, through the mail or by telephone at 413-743-0001.
What is the Telephone Banking telephone number?
How do I get access to Telephone Banking?
What is Mobile Banking?
Mobile Banking, or m-banking, enables mobile phone users to access basic financial services even when they are miles away from their nearest branch or home computer. If you own a smartphone, you can view your account information, transfer funds and even pay bills.
Savings
What will happen to my maturing CD if I don't contact the bank within the 10 day grace period?
Unless we hear from you within 10 business days, your CD’s principal and interest will renew into the same CD month term at the prevailing interest rate in effect for that term at that time.
What is a Traditional IRA?
An individual retirement arrangement (IRA) is the blanket term for a form of retirement plan that provides tax advantages for retirement savings in the United States. The Traditional IRA allows you to defer taxes on the earnings on your contributions until they are withdrawn. Also, certain contributions are tax deductible in the tax year for which you make them. You are able to establish a Traditional IRA any year that you have eligible earned income.
What is a Roth IRA?
The Roth IRA allows only nondeductible contributions and features tax-free withdrawals for certain distribution reasons after a five-year holding period. Since Roth IRA contributions are nondeductible and taxed in the year they are earned, if you expect to be in a higher tax bracket when you retire, you may benefit more from a Roth than a Traditional IRA. You are eligible to establish a Roth IRA if you or your spouse has compensation and your modified income does not exceed certain prescribed limits.
Lending
What information do I need to bring with my auto or personal loan application?
Please gather the following items for your consumer application. Some information is needed to complete the application, other documents may be needed to complete the application process.
You can also apply for an auto, personal or collateral loan online and one of our Loan Officers will reach out to you.
- Copy of your most recent paystub.
- If retired, a copy of your Social Security Benefit Statement.
- If self-employed or you own rental property, a copy of last two years’ tax returns.
- If applying for an auto loan, please provide a copy of dealer’s purchase agreement.
What information do I need to bring with my mortgage application?
The following items will be necessary for Adams Community Bank to process your application request; you can bring these with your application but are not required to provide them until after the bank has provided you with a Loan Estimate and you indicate your intent to proceed with the loan.
You can also apply for a mortgage online and a Loan Officer will reach out to you.
- Copies of W-2’s for the last two years AND a copy of your most recent pay stub.
- If self-employed, a copy of last 2 years’ personal and business federal income tax returns.
- Purchase and Sales Agreement, if applicable.
- Copy of deposit check to realtor, if applicable.
- 2 months current bank statements on all accounts.
What information do I need to bring with my home equity loan or home equity line of credit application?
Adams Community Bank requires the following information for each Applicant; you can bring these with your application but are not required to provide them for a Home Equity Loan application until after the bank has provided you with a Loan Estimate and you indicate your intent to proceed with the loan.
You can also apply for a home equity loan or line online and a Loan Officer will reach out to you.
- Copies of W-2’s for the last two years AND a copy of your most recent pay stub.
- Copies of Social Security checks, Retirement pensions, Disability checks. If any of these checks are directly deposited into an account, provide a copy of your most recent statement showing these deposits.
- If self-employed or you own rental property, a copy of last 2 years’ tax returns.
- A copy of your tax bill showing assessed value.
Fixed vs. ARM: Which is best for me?
Typically the starting rate for an adjustable-rate mortgage is lower than a fixed-rate mortgage. This results in the starting payments on an ARM being less than for a fixed-rate mortgage on the same amount.
Your adjustable-rate mortgage might also be less expensive over a period of time as compared to a fixed rate if interest rates remain steady or decrease.
Against these advantages, you might have to weigh the risk that an increase in interest rates would lead to higher monthly payments. In order to assess the risk you need to consider the following:
- Is it likely your income will increase enough to cover a higher mortgage payment if interest rates increase?
- Will you have new debts in the near future?
- How long do you plan on owning this home?
- Can your payments increase even if interest rates generally do not increase?
How do I pre-qualify for a mortgage?
Pre-qualifying for a mortgage is easy and convenient. You should contact your Adams Community Bank Loan Officer and arrange an appointment.
We will review your income, asset and credit information, then be able to tell you what you can afford.
You can also apply for a pre-qualification online and a Loan Officer will reach out to you.
Can I lock my interest rate at time of application?
In order to obtain my mortgage, do your require any tests on the property?
Can I use my own attorney?
What are closing costs?
What other costs may be included in my monthly bill besides the principal and interest?
How can I obtain a copy of my credit report?
The three major credit bureaus can assist you in obtaining a copy of your credit report. There are many websites that can provide that information, such as annualcreditreport.com.
What is the difference between fixed and adjustable-rate mortgages?
What does APR mean?
What is Private Mortgage Insurance (PMI)?
What is a Loan Estimate?
What are 'CAPS'?
Can I obtain PMI myself?
What does 'escrow' mean?
How can I make my payments?
You can make your payments at any Adams Community Bank branch office, by mail, or from the convenience of your home by transferring funds via your online banking.
For online payments simply follow these steps:
- Simply log into your own ACB online banking profile from our website.
- Click the “Pay Bills” tab.
- Click “Make a Loan Payment”.
- Select the account you want the funds withdrawn from and then the loan you wish to pay.*
- You will then be able to choose various payment options.
- Click on the “Submit” button, then after reviewing the transfer you must click “Confirm” to have the payment scheduled.
It’s as easy as that!
*If you do not see the loan you wish to pay in the dropdown list, please contact one of our customer service representatives at any branch.
Will I receive a monthly statement for my mortgage or will I use a coupon booklet?
What is Title Insurance, and how does it work?
How do I know if an Adjustable Rate Mortgage is right for me?
What is a Point, and is it worth it to me to pay a point to lower my interest rate?
Will Adams Community Bank sell my loan and what happens if it is sold?
What can I expect to pay for closing costs at Adams Community Bank?
You can get an estimate of closing costs by contacting one of our Loan Officers.
Can I payoff and/or pay down my loans through online banking?
If you use online banking, you can pay down your loan online. At this time, we do not offer payoffs through our online system. We would be happy to process your payoff in person at any of our convenient locations, through the mail or by telephone at 413-743-0001.
If applicable, when will I see an adjustment to my escrow?
Escrow accounts are reanalyzed in January, at that time a notice is sent to each customer with any of the adjustments that need to be made to the account. You will see any changes effective in the March payment.
Insurance
How are my deposits insured?
*24 hours includes Monday-Friday during normal business hours AND does not include Saturdays, Sundays or Bank Holidays.