Statement Unemployment Insurance Fraud

A national unemployment fraud scheme has been detected, in various states including Massachusetts, whereas criminal enterprises are attempting to file fraudulent unemployment claims through The Department of Unemployment Assistance’s (DUA) system. ACB has started to experience various reports of this fraud from our customers. Three variations are being reported.

  • Customers receiving notification that their Unemployment Claim was received and approved. Following the notification, they receive a text message asking for their social security number. They did not apply for unemployment benefits
  • Customers receiving unemployment payment ACH deposits with names other than their own and often from a different State.
  • Customers report that when attempting to apply for unemployment benefits, they are being told they have “already” applied.

If you believe someone has applied for unemployment benefits using your personal information, or any suspicious deposits or account activity relating to unemployment claims, please contact us immediately at (413) 743-0001. You should also report the suspicious activity to DUA by calling their customer service department at (877) 626-6800 or fill out a fraud reporting form at

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